TV Interview for CTV News on Mistreatment. The interview was conducted in English and released in 2022.
Verbal and physical abuse of frontline employees is on the rise. In fields such as health care, mistreatment of employees is so widespread that it is commonly referred to as an epidemic.
According to the Bureau of Labor Statistics (BLS), more than 80% of workers in health care experience some form of verbal or physical abuse from patients or their family members.
Verbal abuse ranges from being yelled at to receiving derogatory remarks. Physical abuse can include being pushed or shoved, being hit with objects, or even having objects thrown at them.
Abuse can be extremely distressing for those affected and can also significantly impact patient care.
CTV News invited me on Sunday to discuss the new paper we just published with Dorit Treister, Daniel Altman and Anat Rafaeli, where we investigate methods to reduce the mistreatment of staff.
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About Me
I am an associate professor of organizational behavior at McGill University's Desautels Faculty of Management, where I conduct research on the future of work and conflict resolution in the workplace.
I teach organizational behavior and negotiation at all academic levels. I also lead negotiation workshops for corporations and work one-on-one with managers as a negotiation coach.
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