A two party negotiation over a disputed invoice and concerns about declining annotation quality.
Both sides believe they are honoring the contract, yet month to month variation, scope creep, and unclear expectations have pushed the relationship to a breaking point.
The buyer enters the meeting with visible frustration, the seller feels unfairly blamed, and both must decide whether the partnership can be reset or whether it is drifting toward escalation.
The exercise gives instructors a contained way to explore emotional management, compliance drift, fairness, and the integrative potential hidden inside recurring service relationships that appear purely adversarial at first.